I need to send my printer to you, and no longer have the original packaging. Can I get replacement packaging?

We highly encourage you to keep your printer’s original packaging for at least the length of its warranty period.

Any printer coming back in for repair or return must be shipped in its original packaging to ensure its safety. If you no longer have your original packaging, please let us know and we can assist you with purchasing replacement packaging. Any printer returning to us without its original packaging will be charged for the full cost of the replacement packaging, along with any additional fees for resulting damage incurred through improper shipment.

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